By using the OTH website or making a purchase from us, you agree to be bound by the following terms of service.
- PRODUCT TERMS:
You acknowledge that we have advised you to check the size guide of the product before ordering. As well as this you acknowledge that we have provided a sizing recommendation for you to follow.
- REFUNDS AND RETURNS:
At OTH, we want our customers to be completely satisfied with their purchases. However, we do not offer refunds or exchanges, except in the following circumstance:
1. If the wrong item was sent to the customer.
If you believe you are entitled to a refund or exchange based on the above circumstance, please contact us at Othonthehill@outlook.com within 14 days of receiving your order. We will review your request and, if approved, issue a refund or exchange.
We reserve the right to refuse a refund or exchange if we believe that the item has been used, altered, or damaged in any way.
By proceeding with this purchase from OTH, you agree to this no refund/no returns policy.
- PRICING AND AVAILABILITY:
The prices and availability of items on our website are subject to change without notice. We reserve the right to cancel or refuse any order that is incorrect or incomplete.
- SHIPPING AND DELIVERY:
We offer free standard shipping on all orders within the United Kingdom. International shipping options are available at an additional cost. Delivery times may vary depending on the shipping method you choose and the destination of your order.
*For this specific product release please allow 4 weeks for delivery of the Green Camo - Waffle Knit Jersey.*
*In some rare cases, there may delays with shipping customs as these products are shipped from overseas. These delays are out of our control at On The Hill HQ and at times there can be delays of up to 4 weeks plus. In this case we are required to give you written notice & frequent updates via email.*
*By proceeding with this order you agree that you will give us a minimum of 4 weeks from your order date to deliver your order & allow us a buffer of a further 4 weeks if there are delays that are out of our control.*
- PAYMENT:
We accept the following forms of payment: Visa, Mastercard, American Express, and Paypal. Your payment information is securely processed by our payment provider, and we do not store your payment information on our servers.
- INTELLECTUAL PROPERTY:
The content on our website, including text, images, graphics, and logos, is the property of OTH and is protected by copyright and trademark laws. You may not use any of the content on our website without our prior written consent.
- TERMINATION:
We reserve the right to terminate or suspend your access to our website or your account at any time, without notice or liability, for any reason, including if we believe that you have violated these terms of service.
- GOVERNING LAW:
These terms of service and your use of our website are governed by the laws of England and Wales, without regard to its conflicts of law provisions.
- CHANGES TO THESE TERMS OF SERVICE:
We may update these terms of service from time to time to reflect changes in our practices or to comply with legal requirements. We will post any changes on this page, and we encourage you to review these terms of service regularly to stay informed about the rules and conditions that apply to your use of our website and services.
- CONTACT US:
If you have any questions or concerns about these terms of service, please contact us at Othonthehill@outlook.com.